Lulu Frost is dedicated to creating a positive shopping experience for our customers. We will accept unworn, undamaged, full-price items purchased on lulufrost.com. You have 14 calendar days from the day you receive your shipment to postmark your items for return. For a full refund, merchandise must be returned in original unused condition with the Lulu Frost vendor tag fully intact. Once your return has been received in-house and approved, a confirmation email will be sent to the email address associated with the original order (unless otherwise specified), and the refund in the original form of payment with the shipping fees deducted. Please allow 3-5 business days for the refund to post to your account. We do not accept returns on any custom styles (with the exception of Plaza), or SALE items.
To return an item, please follow these steps:
1. Log onto your account and click "Order History". If you do not have an account, click on "Order Status" at the footer of lulufrost.com, then "Track My Order"
2. Click "View Order" on the order you would like to return.
3. Click "Request a Return"
4. Enter the quantity next to the item that you would like to return and then select the reason. If the reason is not listed, please select "other" and explain in the box provided.
5. Click "Submit"
You will receive an email from us within one business day if your return is approved. For all domestic return requests, we will provide a UPS shipping label. If the customer decides to use the label, we will deduct $10 when we issue the refund. If you are an international customer or a domestic customer who chooses not to use the provided UPS label, please be sure to use an insured courier - FedEx, UPS, USPS) and retain your receipt. Lulu Frost, Inc. is not responsible for items that are lost, stolen or damaged in transit. Merchandise should be shipped to:
Attn: Website Return
12 E. 20th St. 2nd Floor
New York, NY 10003